REFUND AND CANCELLATION TERMS
(Evoris AI Technology and Consulting)

These Refund and Cancellation Terms govern the conditions relating to all digital products, online trainings, platform access, software services, CRM systems, consulting services, and all related digital content provided by Evoris AI Technology and Consulting (“Contractor”). By using the platform, communicating, or purchasing any service, you are deemed to have accepted these terms.

1. DEFINITIONS
Contractor:
Evoris AI Technology and Consulting.

User/Customer:
A natural person who visits the platform, communicates, purchases services, registers for trainings, or fills out any form.

Personal Data:
Any information relating to an identified or identifiable natural person.

Data Controller:
The Contractor who determines the purposes and means of processing personal data.

Platform:
All websites, software, online education environments, digital content and examination systems, consulting infrastructures, CRM and communication channels offered by the Contractor.

Cookie:
Small data files placed on the user's device.

Third Party:
Service provider companies, payment institutions, consultants, business partners, integration service providers, etc.

2. GENERAL TERMS
2.1. All products, services and content provided by the Contractor are digital in nature; no physical products are sold.

2.2. The User is deemed to have requested the immediate performance of the service/digital content at the moment of purchase.

2.3. The User declares that they have read, understood and accepted these terms without any objection before the purchase.

2.4. These terms may be updated by the Contractor, and the updated text will enter into force upon publication on the Platform.

3. NO RIGHT OF REFUND FOR DIGITAL CONTENT AND ONLINE TRAINING
3.1. In accordance with the relevant articles of Law No. 6502 and the Regulation on Distance Contracts, there is no right of withdrawal in the following cases:

Access to digital content

Access to video trainings or resources

Delivery of PDFs, documents, digital files

Online exams, tests, platform login

Access to software/SaaS/membership systems

Personalized digital services

3.2. Regardless of whether the user has logged into the platform after payment or not, the delivery of the digital content is technically complete, therefore there is no right of refund.

3.3. The user's failure to use the content, browse the content, participate in the training, or benefit from membership rights is not a reason for a refund.

4. CANCELLATION AND REFUND IN CONSULTING SERVICES
4.1. Consulting services are personalized and are non-refundable under any circumstances.

4.2. For scheduled appointments:

A postponement request can be made at least 24 hours before the appointment.

No cancellations, refunds, or postponements will be made for appointments less than 24 hours before the appointment.

The service is considered complete for users who do not attend the consultation session.

4.3. Unused sessions in package consulting services are non-refundable and non-transferable.

4.4. Analyses, reports, documents, strategies, artificial intelligence automations, etc., prepared specifically for the user are considered delivered and no refunds will be given.

5. REFUNDS/CANCELLATIONS FOR MEMBERSHIP, PLATFORM AND SYSTEM ACCESS
5.1. The service is considered fulfilled as soon as the purchased membership or platform access is activated, and no refunds will be given.

5.2. The user cannot request a refund even if they do not use the service during the membership period.

5.3. In subscription systems:

Cancellation requests are valid for the next period.

No refunds will be given for the current period.

5.4. The Contractor cannot be held responsible for access problems caused by the user's own device, internet connection, or technical deficiencies.

6. TECHNICAL PROBLEMS AND ACCESS ISSUES
6.1. Short-term maintenance, updates, or technical malfunctions are not grounds for refund.

6.2. If the platform becomes completely unusable and this is due to the Contractor, the Contractor will provide the necessary technical support within a reasonable time to resolve the problem.

6.3. Before a refund request is accepted in case of inaccessibility:

The user must create at least 3 technical support requests,

It must be verified that the problem originates from the Contractor.

7. CONTRACTOR'S RIGHT TO TERMINATE AND BLOCK SERVICE
7.1. If malicious use, illegal activity, system manipulation, account sharing, content copying, spam, or fraud is suspected by the user, the Contractor has the right to suspend the service or permanently close the account.

7.2. In this case, no refund will be given to the user.

8. SECURITY, DATA AND PAYMENT POLICIES
8.1. Payments are made through secure infrastructures; the Contractor is not responsible for errors, delays or technical problems of payment institutions.

8.2. The Contractor processes user data in accordance with the Personal Data Protection Law (KVKK) and relevant legislation.

8.3. The Contractor cannot be held responsible for delays caused by incorrect information or contact addresses provided by the user.

9. THE ONLY EXCEPTION WHERE A REFUND REQUEST MAY BE ACCEPTED
9.1. Only the following